Privacy Policy
Last updated: June 2026
1. Who we are
Volts ("Volts", "we", "us") operates volts.my, a solar marketplace for Malaysian homeowners and installers. This policy explains how we handle personal data when you use our website or services.
Volts
198, Jalan Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: contact@volts.my
Phone: +60 19-308 7553
2. Data we collect
Depending on how you use Volts, we may collect:
- Name, phone number, and email address
- Property location, house type, and electricity bill range
- Installer company details, licence numbers, and service areas
- Usage data such as pages visited and device/browser information
3. How we use your data
We use personal data to:
- Match homeowners with up to three relevant solar installers
- Deliver quote requests to approved installers
- Communicate about your request or installer account
- Improve our platform, prevent fraud, and comply with legal obligations
4. Sharing with installers
When you submit a quote request, we share your contact details and property information with matched installers so they can prepare and send you a quote. We do not sell your personal data to third parties for unrelated marketing.
5. Cookies & analytics
We may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use Volts. You can control cookies through your browser settings.
6. Data retention
We retain personal data only as long as needed to provide our services, resolve disputes, and meet legal requirements. You may request deletion of your data subject to applicable law and legitimate business needs.
7. Your rights
You may request access to, correction of, or deletion of your personal data. Contact us using the details below and we will respond within a reasonable timeframe.
8. Security
We take reasonable steps to protect personal data, but no online service can guarantee absolute security. Please use strong passwords for installer accounts and report suspected misuse promptly.
9. Contact
For privacy enquiries or data requests, email contact@volts.my.
See also our Terms & Conditions and Refund Policy.